Frequently Asked Questions

Q. When will I receive my INCINOLET once I’ve ordered?
A. Please plan on two to four weeks from the time we receive your order till the INCINOLET is delivered to your door. Though we generally don’t keep a standing inventory of toilets, we do make every effort to accommodate your needs.

Q. Who installs my INCINOLET?
A. Any qualified electrician can install your new INCINOLET, even if they’ve never heard of an electric toilet before! It requires a 20 amp circuit and a vent to the outside – just like installing a clothes dryer. Many of our customers install it themselves.

Q. Are bowl liners and parts readily available? How about service, repairs?
A. We stock a full inventory of bowl liners and replacement parts. Call 1-800-527-5551 to place your order, or order online at www.incinolet.com. We ship by UPS and US Mail. We’re also available for troubleshooting and technical help, should you need it. Repairs, if needed, could be done by any competent electrician.

Q. Can I install the vent pipe up or down, rather than straight out the wall?
A. Yes! The only restriction to venting an INCINOLET is this: If the total run of ventline is more than 10 feet, or uses more that 2 elbows, you should change to larger pipe . Be sure to use a dryer flap at the end of the ventline or a rain cap if the vent goes up. Since the heat coming out of the INCINOLET is only 40 degrees above room temperature, vent pipe can be PVC. No special heat protection is needed.

Q. Do I need to attach the INCINOLET to the floor?
A. No, not for normal installations. Model WB, which is for mobile and marine use, comes with a mounting plate which should be bolted to the floor.

Q. How do I clean and maintain my INCINOLET?
A. Since waste never touches the bowl of the INCINOLET, cleaning is very easy. Simply wipe surfaces with a damp cloth and clean the seat and lid as you would any toilet. From time to time, you may want to clean burn residue on inside surfaces and on the blower wheel. Unplug the INCINOLET and use a spray or foam cleaner such as 409.

Q. I’ve never seen an INCINOLET, so how can I be sure I’ll like it?
A. Our return policy is generous. If, for any reason, you do not like the INCINOLET when you receive it, just return it to us, unused and in the original carton, and we will immediately refund your product purchase price. You pay only the freight. Please call us first to let us know it’s coming.

The states that have requirements for alternative toilets require NSF Standard 41, which the INCINOLET has. However, across the country, approval is up to the local or county health or sanitation departments. They can decide on a lot-by-lot basis, who can use what, where. Because INCINOLET does not drain anything out, there is usually not a problem, but in some areas they decide on the political issue of who can build what, where. My suggestion is that if you don’t get satisfactory results from the locals, move up to the state level. If you already have a toilet in the property that meets codes, and you are just adding an INCINOLET, then it is just considered another electric appliance, like a clothes dryer or oven, and would not need approval.

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